We are committed to delivering the highest standards of customer care and service, if you are unhappy with any aspect of the handling of your insurance we would ask you to contact the department concerned in the first instance. Should you need to make a complaint, please contact us using any of the following methods:
Email: complaints@omniare.com
Writing: Hunkins Plaza, Charlestown, Nevis
Once we have received your complaint we will:
Acknowledge your complaint promptly within five business days of receipt.
Investigate and assess your complaint fairly and impartially.
Respond to your complaint within four weeks. If for any reason we are not in a position to fully respond, we will write to you to explain why we have been unable to conclude the matter in this timeframe and will provide a final response within eight weeks.
